INS LifeGuard AU Phone Number 1800 636 040

INS LifeGuard AU

1800 636 040

INS CareCall Phone Number 1300 599 532

INS CareCall

1300 599 532

International Enquiries Phone Number +61 2 4254 6226

International Enquiries

+61 2 4254 6226


About Us

About Us

a beautiful elderly woman holding a white mug

Why choose The INS Group?

The INS Group was established in 1984 as the Illawarra Nursing Service. We are one of the oldest care providers and the only nurse on-call emergency response provider in Australia.


We have substantial experience in providing health care services in the community, as well as eHealth, TeleHealth and accompanying assistive technologies.


Our products are designed to offer a wide range of solutions to meet your needs, from easy to install domestic units to fully integrated telecare and telehealth systems for villages and housing organisations across Australia.

INS LifeGuard Services

We supply both in-home and mobile alarm systems that are monitored by nurses and other healthcare professionals which allows individuals to remain independent and safe.


Medical events are handled by nurses whose qualifications and clinical knowledge are far greater than the first aid attendants commonly used in the industry.


INS LifeGuard offers a chat line for the lonely or socially isolated and a health information line. We also offer medication prompts for those who need help remembering to take medication on time, and appointment or other reminders as well. 


Our nurses are available at any time for information or support and can interact with the client’s GP or other primary care professionals, we also conduct welfare checks, e.g. for those returning home from the hospital or who may be ill, just to make sure everything is alright.


INS LifeGuard services are accessed by seniors, lone workers, carers, providers, NDIS participants, retirement villages, DVA as well as community and aged care organisations.


We offer many optional services to assist you:

  • Telephone and Internet browsing
  • TeleHealth and Virtual GP Consultations
  • Home Automation & Security services
  • My Concierge for help arranging other services


Find Out More

INS Retirement Village Solutions

INS LifeGuard has over 30 years of experience and is now servicing more than 30,000 independent living units across Australia. INS LifeGuard has evolved the INS LifeGuard SmartHome solution to include also a manager’s and client portal as well as a concierge service.

Enquire Now
a group of elderly people
a happy elderly man doing a thumbs up pose

INS CareCall Services

Supplies emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink and the LifeGuard L-Series diallers. Monitoring services are provided through INS LifeGuard’s Emergency Response Centre, which is staffed by healthcare professionals.


INS is dedicated to delivering quality care to support people living at home. With the press of a button, you are immediately connected to a healthcare professional who can provide immediate assistance — whether that means contacting a family member, friend or neighbour, or sending an ambulance, the police or the fire brigade.


Find Out More


Healthcare is in our DNA

Take a look at some of our video archives relating to our personal alarms and virtual health services.

1998

2006

2011

2012

2018

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
INS Group response centre agent

Want to Find Out More About the INS Group?

We are here to help. Speak to a member of our friendly team or request a call back.

Contact Us
Share by: