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The INS Group is a leading Health Services Company headquartered in the Illawarra providing products and services nation-wide

We are locally owned and are dedicated to delivering quality care to support people living at home. In operation since 1984, The INS Group provides integrated TeleCare, TeleHealth and eHealth Services throughout Australia.

INS LifeGuard provides innovative medical and personal alarm systems and services helping people to live more independent and active lives.

Nurses who work in LifeGuard use their clinical skills in our medical monitoring and response centre. They are the first point of call for a contact in need, conduct telephone triage assessments of situations and take appropriate actions to ensure our clients receive the response they require to get assistance.

We are a passionate and growing company with a wide range of opportunities for graduate nurses to consider.

The INS Group works with all staff to ensure that they have support, opportunities, training, responsibility, reward, a good work/life balance and satisfying and creative roles.  If you're interested in employment with INS, call 02 4254 6226 or send an email.

Current Openings:

Call Centre Responders

If you love helping people and have a pleasant, confident phone manner, a role as a TeleServices Operator with the INS LifeGuard team could be the perfect role for you.

INS LifeGuard is a Wollongong-based call centre that responds 24/7 to calls for assistance across a range of medical and emergency circumstances. Our TeleServices Operators form part of a team that includes qualified Nursing staff who are on hand to respond to medical alarms and provide clinical support to clients, mostly in the ageing community.

TeleServices Operators can expect to be helping people who are reporting a workplace incident, who need an after-hours doctor, who need to be freed from an elevator, or who are lonely and isolated - and a range of other situations that may not be medical emergencies but where the callers still require reassurance, knowledge of what to do, and the promise of action on the end of the line.

For this reason, we're looking for the following:

    • Certificate III in Aged Care / Assistant in Nursing / Health Services Assistant

    • Current First Aid certificate

    • An understanding of the needs of the aged care community, including the importance of the role played by home care and monitoring

    • Experience in aged care an advantage

    • A pleasant, professional phone manner

    • The ability to build rapport quickly over the phone

    • A high level of customer focus

    • Good verbal and written communication and excellent listening skills

    • The ability to think critically and solve problems using a logical process

    • Computer literacy

    • Excellent teamwork

    • Initiative


Only apply if you are genuinely willing and available to work 8-hour night shifts, including weekends. You must also be able to show alignment with our organisation Values:

    • Respect

    • Integrity

    • Guidance

    • Honesty

    • Trust

    • Compassion

While the positions are casual, employees interested in working a regular night shift configuration who demonstrate the right attributes may be offered permanent part-time employment.

To apply, please submit a current resume and a cover letter via our ad on Seek.

In alignment with our Values, The INS Group respects that job applicants take the time to apply. All applicants will receive a response.
 


Enrolled & Registered Nurses

    • Love nursing or caring?

    • Over manual handling?

    • Be part of the future of health care!

If you love helping people and want to be at the forefront of the future of health care, this is the opportunity you've been waiting for. The INS Group is involved in the development and delivery of various eHealth  technologies to support quality health care, regardless of where our clients are based.

As a Nurse within our LifeGuard Team, you will play an integral role in responding to client needs and monitoring clinical readings such as blood pressure, pulse rate and temperature remotely, and alerting a clinician if measurements are outside the expected parameters.

You will also be helping to educate people in the aged community to monitor their own health using today's technology.

We're seeking qualified Nurses who can demonstrate the following qualifications, skills, experience and qualities:
    • Accreditation as a Registered Nurse or Enrolled Nurse

    • Current First Aid certificate

    • Experience working in aged care, or home and community care

    • An understanding of the needs of the aged care community, including the importance of the role played by home care and monitoring

    • A warm and friendly personality and the ability to build rapport quickly

    • A high level of customer focus

    • The ability to develop and maintain good interpersonal relationships with staff, clients and their significant others, and external service providers

    • Excellent verbal and written communication including listening skills

    • The ability to think critically and solve problems using a logical process

    • Computer literacy

    • A high level of initiative

    • Teamwork

    • Willingness to work a range of shifts including night shift

You must also be able to show alignment with our organisation Values:

    • Respect

    • Integrity

    • Guidance

    • Honesty

    • Trust

    • Compassion

I’m your applicant… how do I apply?

Please send your resume and a cover letter addressing the selection criteria to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

The INS Group values diversity in its workforce and encourages applications from experienced nurses from all backgrounds.

In alignment with our Values, we respect job applicants and recognise that it takes time to apply. All applicants will receive a response.

You must be eligible to work in Australia to be considered for these roles.