INS LifeGuard FAQs

Why choose INS LifeGuard over any other Personal Response System provider?

All calls are answered by qualified nurses. That is exclusive to INS LifeGuard. We exceed Australian Standards for medical monitoring ... indeed we work under the higher standard required and expected of us as registered health care providers.

Who gets notified in an emergency?

We’ll ask for your nominated contacts when you sign up. But if it’s required, we’ll send the police, fire brigade, or an ambulance.

How will I learn to use the LifeGuard system?

When it is installed, our staff will carefully explain how it works. If you should later need assistance, a simple press of the button will connect you to our trained staff who can answer any questions you may have.

How can I be sure the system is working?

We encourage you to press your button once a month to ensure that everything is working fine.

What if I can’t get to the phone?

The LifeGuard unit contains a highly sensitive speakerphone. If you can’t hear it or answer, we will immediately follow up according to the instructions in your profile.

If I’m not near the phone when I press the pendant, can I still be heard?

If you are in another room or on a different floor of your home, it will still work. We test your button’s range to see that it works even if you are outside in your garden.

How will emergency personnel get into the home?

We recommend a security key holder be installed. Our call centre would provide the unlock code to emergency personnel when they are called. If you don’t have one, one of your nominated contacts should have a key to your home and live close enough to meet a rescue team at your door in an emergency.

Where is the response centre located?

Our national headquarters is in Wollongong, NSW, however our service is nation-wide. Our response centre operates 24/7, including holidays -- so we’re always available when you need assistance.

What if I move?

We can transfer your system to your new address. Just give us a few weeks' notice to arrange the transfer.

What happens if the electricity goes out?

Our units have a battery back-up that will operate the unit for several hours after a power outage. When the power is restored, the battery automatically recharges and is then ready for any additional power outages.

Is the transmitter button waterproof?

Yes, we encourage you to wear your pendant even if in the shower.

Can I set up the unit for my loved one or does it have to be professionally installed?

The cost of installation is included in the establishment fee. However, our units are quite easy to install, much like a standard answering machine, so you can save money by installing it yourself.

Can LifeGuard be used if there is an Internet connection being used?

Yes, but a special filter must be installed on the line.

Can LifeGuard be used if I have more than one telephone extension?

Yes, but you’ll need a Mode 3 Socket Connection. This important connection allows the INS LifeGuard dialler to call for help if one of the phone handsets has been left off the hook.

What happens if I fall over at night?

Just press your button -- our call centre is staffed by qualified nurses 24 hours a day, 7 days a week.

Will calling for help with my LifeGuard phone mean higher phone bills?

No. All help and test calls to our Call Centre are free calls.

Can I have the monthly payment charged to my credit card?

Yes. Credit card payments can easily be set up when your service is started.

How much does it cost?

There is a one-off establishment fee to install your LifeGuard equipment and establish the service, but it can be reduced if you're able to self-install (it's easy and we provide instructions). An ongoing monitoring fee provides 24/7 access to the experienced nurses in our Emergency Response Centre, as well as our chat line / medical info line. It also covers the cost of servicing the equipment in the event of any faults. Various plans are avaiable - you can pay quarterly, half-yearly or yearly. Please call 1800 636 226 for more information - our operators would be happy to discuss the fees with you.

There are no hidden costs, no long-term contracts, and you may discontinue the service at any time. And unlike other providers, once you are with LifeGuard, all calls made by the LifeGuard system are free!

DVA Beneficiaries or residents of South Australia may be eligible to receive their Personal Response System at no cost. Call us on 1800 636 226 to learn more.

INS Health Care FAQs

What is Virtual Health Care?

Virtual Health Care includes such things as our optional TeleHealth Service and Virtual GP Consultations. You can consult with a GP without leaving your home via audio / video call using our LifeGuard SmartHome IPD with built-in computer tablet, or even just over the phone. People with mobility issues that make it difficult to leave home can schedule virtual appointments with a doctor or nurse right from the comfort of their own home.

What is your TeleHealth Service?

Our optional TeleHealth Service assists with monitoring people's health, particularly those with medical conditions such as diabetes, COPD, chronic heart failure or unstable blood pressure, right in their own home. Vital signs (blood pressure, blood sugar levels, pulse and other measurements) can be automatically recorded and sent to a Nurse at INS LifeGuard for monitoring. If the readings are of concern, our Nurse will action and follow-up with you. You can also receive a monthly Registered Nursing Review via audio / video call.

Do you supply Medical Devices to record my vital signs?

Yes, we can supply Blood Glucose Monitor Kits, Blood Pressure Monitors, Ear and Forehead Thermometers, Weight Scales, and SpO2 Pulse Oximeters. All of our devices are Bluetooth capable, so the results can be automatically sent to a Nurse at INS LifeGuard for monitoring. However, you can also use existing standard devices to take your vital signs and manually enter the results as well.

INS eHealth / LifeGuard Intuito® FAQs

How does LifeGuard Intuito® collect clinical data?

Clinical measurements can be recorded manually, or collected automatically via Bluetooth using devices with this capability.

How does the tracking feature work?

As staff are using PDAs with GPS capabilities, you can locate staff and even track where they’ve been – which can be very useful if you’re having trouble contacting them.

What platform is your LifeGuard Intuito® mobile application available for?

LifeGuard Intuito® has been developed for the Android platform and will run on any PDA using Android 2.2 or higher.

How much does it cost?

Pricing will be based on the modules that you need for your organisation, and will be volume based, i.e. a larger the number of mobile end users will result in a lower price-per-day for the service. Call to discuss your needs and we can provide a quote.