Virtual Health Care Services in the comfort of your home!

  •  Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach. 

    —Rosemary H, Hornsby

  •  I remain a committed advocate of INS. Peace of mind is ours because we can trust that INS will be there when we need it. Not many better gifts available for my wife, family and friends - give me INS. 

    —Clem Dickinson, Burwood East, VIC

  •  INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could co ordinate. 

    —Graeme R, Toongabbie NSW

  •  Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible. 

    —Barbara A, Emu Plains NSW

  •  We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends. 

    —Kevin H, Toowoomba, QLD

  •  Having the LifeGuard Unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer! 

    —Evelyn P, Wentworthville NSW

INS Health Care

At our core, we are Health Care Providers

The INS Group commenced as Illawarra Nursing Service in 1984, initially with three casual staff providing service to some four patients per week in the Illawarra NSW. During the first 10 years, demand for services increased substantially within and outside the Illawarra region, resulting in a re-branding of the business as INS Health Care to reflect the geographic expansion of service delivery.

INS has extensive experience providing health care services in the community, including:

  • Community Health & Home Help Services

  • Community Aged Care Packages

  • DVA Community Nursing and Coordinated Veterans' Care

  • Health Assessments @ Home

  • Private Nursing @ Home Packages

  • Hospital Substitute Services

In the early 1990s, as a result of customer market research, the Directors made a strategic decision to invest significantly in the development of health technologies and Telecare services.

TeleHealth / Virtual Health Care

With a new century came new thinking. Telecare and TeleHealth technologies and services became an even greater focus for the Group. As one of the oldest health care providers in Australia, we were in a unique position. We knew the challenges involved in providing community care - and now we had the resources and expertise to develop solutions to support community care providers.

Our new LifeGuard SmartHome IP Dialler is much more than a Personal Response system - it can provide TeleHealth Services and Virtual Consultations via audio / video call with a Registered Nurse or even a GP - and much more right from the comfort of home.

These services can fit within CDC or NDIS funding models. We can also provide assistance with case management through a free online reporting and review portal for community care organisations.

  • For more information about the LifeGuard SmartHome IP Dialler, click here.

  • To learn more about our LifeGuard Intuito┬« Mobile Health Care Management System to support community care providers, click here.

We're also a contracted provider for the Department of Veterans' Affairs.