Premier Emergency Nurse Response/Medical alarm, available throughout Australia and New Zealand
INS LifeGuard medical alarms and nurse call systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes knowing that help is available at the press of a button, 24 hours a day, seven days a week.
The reasons why people need INS LifeGuard services vary from concerns about falling, to medication reminders or just wanting that sense of safety and security that comes from knowing you can live independently and still be able to call for assistance when you need it. Our professional nursing staff is ready to get you the assistance you need, whenever you need it. So you’re free to go about your daily activities with more confidence and less worry.
With the press of a button, you are in contact with a nurse 24 hours a day, seven days a week. We’ll send whatever assistance you require — whether that means calling a neighbour, friend or family member, or sending emergency services, rest assured knowing that help is on the way.
LifeGuard service for a loved one
Caring for a family member or friend isn’t an easy thing these days. It can be hard to balance everyday commitments to work and family. You want to be there for your loved ones as much as possible, yet hour after hour of continuous caregiving can lead to exhaustion and may actually put your loved one at risk.
Family members often live far apart, making it more difficult to provide care, and the cost of paying someone to watch your loved one can really add up, even if it’s only for a short time.
Life is unpredictable, and a call for help could be needed at any time. Begin protecting your loved ones and experience the comfort and peace of mind that comes from having an INS LifeGuard service.
Why Choose INS?
There’s a big difference between INS LifeGuard and other providers. Our response centre is staffed by highly qualified and experienced nurses and other health care professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim, and we feel it’s an important distinction. Emergency personnel are engaged quickly if required, and our nurses can not only share personal details, but also medical information that could save a life.
Take your medical alarm with you wherever you go with our LifeGuard Mobile, SmartTracker or SmartWatch.
Just like your standard pendant or wrist transmitter, pressing the HELP button on these devices sends an alarm to our 24/7 emergency response centre. The built-in GPS locator ensures that in an emergency we’ll be able to locate you, speak to you, and send assistance, even if you are not able to respond to our nurses. Feel safe and assured wherever you go.
LifeGuard Mobile app is available to download for your existing, compatible Android phone. Conditions apply, call for more information.
How it works
In the event of an emergency, press the button on your transmitter, which can be worn on the wrist or as a pendant. (We can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.)
An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit.* You need not be near the unit to be heard.
The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.
* Network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
– Rosemary H, Hornsby
I’d flipped backwards hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
– Josephine Zaslowski, West Pennant Hills
Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.
– Barbara A, Emu Plains
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
– Brian M, Salford
The System can include:
The LifeGuard SmartHome IP Dialler
A Personal Wrist or Pendant Transmitter
Fall Sensor – Optional (can replace standard pendant)
Call Points – Optional (can be added anywhere)