INS LifeGuard AU
Clem
I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
The INS Group is a leading family-owned Australian Health Care Company dedicated to delivering quality services to a wide variety of customers. INS LifeGuard, together with INS CareCall and INS Technologies form The INS Group.
INS LifeGuard
INS LifeGuard is a specialised nurse on call service staffed by qualified nurses and other healthcare professionals who are available 24 hours a day, seven days a week. We know of no other company who can make that claim, and we feel it’s an important distinction.
INS LifeGuard products are designed to offer a wide range of solutions from easy to install personal in-home alarms and on-the-go devices (that also include apps) to fully integrated telecare and telehealth systems for villages and housing organisations across Australia. Services can also include integrated virtual care services such as Telehealth Services, a Free Nurse and Health Information Chat Line, Welfare Checks and a Free LifeGuardian Connect App.
As the only nurse on call service in Australia INS LifeGuard also monitors the hardware of other providers and provides call centre solutions to the health and home care market as well as niche markets.
INS CareCall
The INS CareCall division originally took over Baptist CareCall incorporating the supply and maintenance of Baptist CareCall's existing alarm hardware, whilst monitoring of any alarms was provided through INS LifeGuard’s unique emergency response centre, which is staffed by qualified nurses.
INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.
Call Centre Solutions
We provide inbound call centre and customer service solutions for organisations in the healthcare sector. We offer telephone health information and advice, nurse triage services, welfare and patient care support.
Our telephone answering service provides medical, healthcare and service providers with 24/7 call centre solution support. All incoming calls are handled by highly qualified nurses and dedicated patient care coordinators trained to manage your inbound calls. Moreover, calls are professionally answered in the company’s name.
Small or medium-sized enterprises can benefit from a flexible, reliable and tailored inbound customer service solution. This is because INS LifeGuard’s commitment is to deliver a high-quality service to our customers 24 hours a day, 7 days a week.
"Please pass on to the consultant [Bev] that took this triage that they have done a really good job. All details were accurately recorded, good first aid advice was provided and the triage was very well documented.
Occupational violence calls are always difficult, and this one was done very well. EAP assistance was also advised, which is really good.
Great work!"
Sophia G.
INS Technologies
Specialises in the development of leading-edge eHealth and TeleHealth services. These include assistive technology, communication equipment, healthcare equipment/products, modern technologies, personal alarm monitors, and safety and security devices.
Leonie
Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy
Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine
I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme
INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian
Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana
Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat
Thank you Robyn for helping when my husband had a stroke.
Rosemary
Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne
Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie
I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa
I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager
I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara
Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank
Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
Want to Find Out More About the INS Group?
We are here to help. Speak to a member of our friendly team or request a call back.
The INS Group, established in 1984 is one of the oldest care providers and the only nurse on-call emergency response provider in Australia.
We are committed to delivering quality products and services that support and enhance health, well-being and independence.
Quicklinks
History archive
Version 2 of our LifeGuard SmartWatch also features a modern, new look and uses 4G…Read More »
The LifeGuard SmartTracker has always helped people to remain living independently, free to go about…Read More »
Almost every week, we are seeing new alarm monitoring products entering the Australian market. Many…Read More »
Recent changes to Medicare have seen TeleHealth funding for remote GP consults restricted to patients…Read More »
Australia
PO Box 485, Unanderra NSW 2526 Australia
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