The INS Group is a leading Health Services Company headquartered in the Illawarra providing products and services nation-wide

We are locally owned and are dedicated to delivering quality care to support people living at home. In operation since 1984, The INS Group provides integrated TeleCare, TeleHealth and eHealth Services throughout Australia.

INS LifeGuard provides innovative medical and personal alarm systems and services helping people to live more independent and active lives.

Nurses who work in LifeGuard use their clinical skills in our medical monitoring and response centre. They are the first point of call for a client in need, conduct telephone triage assessments of situations and take appropriate actions to ensure our clients receive the response they require to get assistance.

We are a passionate and growing company with a wide range of opportunities for graduate nurses to consider.

The INS Group works with all staff to ensure that they have support, opportunities, training, responsibility, reward, a good work/life balance and satisfying and creative roles.  If you’re interested in employment with INS, call 02 4254 6226 or send an email.

The INS Group values diversity in its workforce and encourages applications from experienced nurses from all backgrounds. In alignment with our Values, we respect job applicants and recognise that it takes time to apply. All applicants will receive a response. You must be eligible to work in Australia to be considered for these roles.

Call Centre Responders

If you love helping people and have a pleasant, confident phone manner, a role as a TeleServices Operator with the INS LifeGuard team could be the perfect role for you. INS LifeGuard is a Wollongong-based call centre that responds 24/7 to calls for assistance across a range of medical and emergency circumstances. Our TeleServices Operators form part of a team that includes qualified Nursing staff who are on hand to respond to medical alarms and provide clinical support to clients, mostly in the ageing community.

TeleServices Operators can expect to be helping people who are reporting a workplace incident, who need an after-hours doctor, who need to be freed from an elevator, or who are lonely and isolated – and a range of other situations that may not be medical emergencies but where the callers still require reassurance, knowledge of what to do, and the promise of action on the end of the line.

For this reason, we’re looking for the following:

  • Assistant in Nursing / Health Services Assistant
  • Current First Aid certificate
  • An understanding of the needs of the aged care community, including the importance of the role played by home care and monitoring
  • Experience in aged care an advantage
  • A pleasant, professional phone manner
  • The ability to build rapport quickly over the phone
  • A high level of customer focus
  • Good verbal and written communication and excellent listening skills
  • The ability to think critically and solve problems using a logical process
  • Computer literacy
  • Excellent teamwork
  • Initiative

Only apply if you are genuinely willing and available to work 8-hour night shifts, including weekends. You must also be able to show alignment with our organisation Values:

  • Respect
  • Integrity
  • Guidance
  • Honesty
  • Trust
  • Compassion

While the positions are casual, employees interested in working a regular night shift configuration who demonstrate the right attributes may be offered permanent part-time employment.

How do I apply?

Please send your resume and a cover letter addressing the selection criteria via email

Contact us today to find out how we can help

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