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INS LifeGuard again disrupts the Medical Alarm Industry

The INS Group • Dec 18, 2015

Announcing the release of our new converged Medical Alarm, TeleHealth system, and optional Assistive Technologies and Services.

INS LifeGuard is part of The INS Group, a leading Australian Health Services company dedicated to delivering quality care to support people living at home.

Established in 1984, The INS Group provides integrated Health Care and eHealth Services throughout Australia, specialising in:

Community Health Care Services
Medical Alarm / Response Systems and Services
eHealth Technology Solutions

Our newest Medical Alarm system is still monitored exclusively by experienced nurses and now offers many optional services for ageing-in-place.

Our next generation of patented medical alarm systems is known as the LifeGuard SmartHome IP Dialler (or IPD). It features a dock with a purpose-built tablet and telephone. So, in addition to the only Medical Alarm system monitored by experienced nurses, we can now offer so many exciting optional services to assist village residents.

These services can be switched on at any time as required and include such things as:

Telephone Service – the SmartHome IPD can be used as a standard home telephone for a low monthly fee – generally lower than a normal line rental. Call friends and family with one touch. It can include a free call allowance for local, national and mobile calls, which can also be shared across the new LifeGuard SmartHome IPD, LifeGuard Mobile , and LifeGuard SmartWatch.
Internet Browsing – with this optional service, you can use the SmartHome IPD for basic internet browsing and social media applications such as Facebook, YouTube and Email. Stay up-to-date with the latest news, listen to your favourite music, and much more for a low monthly fee.
TeleHealth Service – assists with monitoring the health of those with medical conditions such as diabetes, COPD, chronic heart failure or unstable blood pressure, right in their own home. Vital signs are automatically recorded and sent to a nurse in INS LifeGuard’s Emergency Response Centre for monitoring. If the readings are of concern, the nurse will follow up with the resident and/or their GP or carer. Includes a monthly nursing review with a Registered Nurse. This service is available for an additional low subscription fee.
Virtual GP Consultations – request an audio/video call for a virtual face-to-face consultation with a GP without leaving your home. This service is available any day of the week at a time that best suits your residents. Choose to pay as you go with one-off consultations or take advantage of INS LifeGuard’s subscription service to receive low-level prescriptions and referrals to other allied health professionals.
Home Automation – the SmartHome IPD can provide basic home automation features such as automatically turning on/off power points and lights or even locking and unlocking your doors. You can control these features wirelessly from the device, or the nurse from INS LifeGuard can control them if needed during an emergency (e.g. to unlock the front door to allow emergency services to enter).
Home Security – the SmartHome IPD can be used to provide home security with the addition of low-cost wireless Infra-Red Detectors allowing around-the-clock home security monitoring.
My Concierge Service – having a personal concierge isn’t an expensive luxury. It’s a practical and convenient way to help manage everyday tasks, so you have more time to relax and enjoy life. The simple press of a button provides assistance arranging a wide variety of services such as home maintenance, health care, personal shoppers, taxi bookings and much more.

Benefits to Villages and Community Care Organisations

Features a built-in M2M SIM, eliminating the need for a home telephone line. It can also operate off an existing Ethernet or Wi-Fi connection with the M2M SIM card as a backup.
We offer low-cost managed phone and internet services through our SmartVillage Technologies.
Send messages and notifications to one individual, a group, or all residents.
Evacuation alerts can be issued to each resident in real-time.
Can be covered under CDC or NDIS funding models and assistance provided with case management through a free online reporting and review portal.
All services are monitored and supported by INS LifeGuard’s highly qualified nurses from our state-of-the-art Emergency Response Centre, located in Australia.

Mobile Alarm Systems

Village residents can choose to take their alarm system with them whenever they leave home with the new LifeGuard Mobile or LifeGuard SmartWatch. These are fully featured portable Medical Alarms. Just like the standard pendant or wrist transmitter, pressing the HELP button on the LifeGuard Mobile or SmartWatch sends an alarm to INS LifeGuard’s 24/7 Emergency Response Centre.
The built-in GPS locator ensures users can be located in an emergency even if they are not able to respond to the nurses. INS LifeGuard can still provide emergency services with the person’s location and keep the line of communication open.

The fact that all alarms are answered by experienced nurses is unique to INS LifeGuard, and it’s an important distinction. Emergency personnel are engaged quickly if required, and the nurses can not only share personal details but also medical information that could save a life.

Over the past few months, INS LifeGuard has been deploying its new technologies and services to various sites around the country with very positive feedback.

Claude Rafin, Managing Director of The INS Group, stated, “The SmartHome IPD has been a long time in development, and we’re very proud of it. Our team has worked hard to develop products and services that enable people to remain living at home for longer whilst helping them manage any chronic health conditions. Importantly the SmartHome IPD can directly replace analogue-based Medical Alarm systems, is fully NBN compatible, and inexpensive, yet still offers clients many additional benefits leading to improved health, independence, and greater security and wellbeing.”

The INS Group is a wholly Australian, family-owned business.

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The INS Group

The INS Group is dedicated to delivering quality services that support people in their home by providing In-Home and Mobile Personal Alarms Monitored 24/7 by Nurses and other Healthcare Professionals.

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