Single Largest Roll-Out of TeleHealth Enabled Systems in Australia*

About 18 months ago, INS LifeGuard started rolling out our newest converged Personal Medical Alarm / TeleHealth systems known as the LifeGuard SmartHome IP Dialler throughout Australia.

Since then, we’ve installed these new systems in about 20,000 private homes and independent living units, replacing their old analogue alarm systems. Customer Satisfaction Surveys indicate a 96% overall satisfaction rate with the transition to date.

We’re excited to announce that soon Community Care Providers will also be able to provide their own TeleHealth, Remote Care and Concierge services directly to their CDC and NDIS clients via the SmartHome systems that are now already in place.

Previously, these services needed to be provided by INS LifeGuard’s clinicians via our Emergency Response Centre or required expensive, additional hardware. The fact that this service will leverage existing LifeGuard SmartHome IP Diallers in clients’ homes also means no additional hardware or network connection costs may be required to provide TeleHealth services. This potentially will save providers thousands of dollars and make TeleHealth both affordable and mainstream.

We’ve received positive feedback from Village Managers and Care Providers on some of the exciting new embedded features of this new system, such as the Managers and Client web portals.

For example, the Client Portal empowers clients to control their personal information held by INS LifeGuard, and the Manager’s Portal allows village managers and community care providers to:

There are more innovations to come, so watch this space!

Looking to find out more?  Call 1800 636 040 or visit the INS LifeGuard retirement village page here.