The INS Transition Scheme has ended

Over the course of about 18 months, INS replaced some 15,000 older medical alarms across Australia, which may not have been compatible with the NBN, with our next generation SmartHome IPD systems . This was an enormous challenge for all our team.

The main challenge was to ensure we visited any clients potentially impacted and replaced their equipment before they connected to the NBN. Further challenges included maintaining our high standards in installation practices, ensuring adequate client engagement, and dealing with locations with inadequate mobile network coverage. In some cases, this required multiple visits.

I am delighted to say that even with the challenges we faced, we have achieved over a 96% satisfaction rating from our client feedback surveys. Whilst one might be satisfied with such a result, we always aspire to do better.

Of the 4% remaining, a major proportion of those were due to coverage issues across the 3G mobile network. Some six months ago, we released a cost-effective 4G/LTE version of the SmartHome IPD (V2) to reduce issues with 3G connectivity. We also developed a replacement module to upgrade existing 3G SmartHome units.

To our knowledge, the SmartHome IPD is the only medical alarm capable of a 4G/LTE connection in the market. The introduction of the SmartHome 4G medical equipment has been seen as a big improvement in network connectivity and quality.

Find out more by calling 1800 636 040 or visiting the INS LifeGuard website.