Environmental & Sustainability Policy Changes Coming Soon

Background

New clients joining our service are asked to complete a paper-based Client Information Form which is then sent to INS LifeGuard and entered into our systems. This confidential information may be used by our triage nurses and also passed on to attending emergency services if required.

As clients personal details regularly change, a new form is typically completed by the client, family or representative. This new form is then sent to INS via either postal mail, email attachment, or fax.

This process takes some time for the information to find its way to INS. Furthermore, this results in tens of thousands of paper-based forms being used each year with the resulting environmental impact.

Our New Electronic Data Collection Policy

Effective from 1st October, INS will be phasing out paper-based Client Information Forms and encouraging the electronic capture of client personal information changes through our secure web-based Client and Manager’s Portals as well as our upcoming LifeGuard SmartCarer App, thereby increasing security whilst reducing the use and impact of paper-based forms.

This will apply where a client has a SmartHome IPD , LifeGuard SmartMobile , LifeGuard SmartWatch or LifeGuard SmartHome Mate system, which all support web and mobile app-based electronic information capture.

From this date, we will accept paper-based client information forms for the initial set-up of a new client only. All subsequent updates to client information will then be made through INS’ secure web portals or the LifeGuard SmartCarer App . This approach ensures critical information can be lodged in near-real-time, avoids negatively impacting the environment, and reduces potential privacy issues.

Clients who have non -SmartHome products will need to continue using paper-based Client Information Forms as only SmartHome products support electronic capture.

We believe the above will result in a better, timelier approach to managing client updates. Updates can be performed by clients, their families or representatives (with client consent) using our secure, free Client Portal and LifeGuard SmartCarer App .

We ask for your support in implementing the above through the education of your residents and families.

Should you have any questions, please do not hesitate to call 1800 636 226.

Investing in the Future

Our Emergency Response Centre and headquarters is a large consumer of power. As we grow, our power requirements are growing as well. As an Emergency Response Centre, we require uninterrupted, continuous, quality power. Therefore we have mains lead-in, with high-grade UPS as well as a hospital-grade, automated generator. We also have a secondary spare generator on site.

As a responsible family-owned business, we are making further investments and commitments in addition to our current extensive environmental policy.

We are investing in the installation of high capacity Solar Power Generation to our headquarters. This large investment will see us generating over 90% of our own power and ultimately be non-reliant upon coal and grid power.

Furthermore, we are setting a very ambitious target to transition 25% of our current motor vehicle fleet to be fully or hybrid electric vehicles by 2022, with 50% transitioned by 2030. These vehicles would be powered by green energy generated via our own generated solar power.

To assist our employees and customers with moving to EV green energy use, we will also have charging infrastructure installed, which they can use to power their own vehicles.

We are also cutting down on the volume of paper waste generated. We currently generate lots of paper waste through our collection of client information and documentation. We anticipate the above-mentioned electronic data collection policy will reduce paper use by over 75%. Clients, Family and Carers will have the ability to update their information electronically via a variety of mediums from web portals to mobile apps.

To find out more about our services for retirement villages, medical alarms for seniors , medical safety pendants, home medical alarms or nurse on call services call 1800 636 040 or visit INS LifeGuard to find out more.