INS LifeGuard AU Phone Number 1800 636 040

INS LifeGuard AU

1800 636 040

INS CareCall Phone Number 1300 599 532

INS CareCall

1300 599 532

International Enquiries Phone Number +61 2 4254 6226

International Enquiries

+61 2 4254 6226


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Quality and Standards Truly Do Matter

The INS Group • Aug 01, 2019

We are extremely proud of what we do and how we provide our services. Many of our competitors will speak of their adherence to a standard, for instance, AS4607, which relates to Personal Response Systems.

We have never been satisfied with meeting those standards alone, which are nearly 20 years old. We believe we and our staff should aspire to much more. This is why we don’t just meet AS4607, but we also currently adhere to the following additional standards:

  • AS 5205:2019 Australian Health Contact Centres
  • AS/NZS ISO 9001:2016 Quality management systems – Requirements

And we will also shortly comply with ISO/IEC 27001:2013 Information technology – Security techniques – Information security management systems – Requirements .

On completion, our Standards references will include:

  • AS 4607:1999 Personal Response Systems
  • AS 5205:2019 Australian Health Contact Centres
  • AS/NZS ISO 9001:2016 Quality management systems – Requirements
  • Australian Charter of Healthcare Rights, 2008
  • Australian Privacy Principles Act 1988
  • ISO/IEC 27001:2013 Information technology – Security techniques – Information security management systems – Requirements

As providers of care delivered through our qualified health care professionals, we are committed to continuous improvement and providing exceptional service.

This is further evidenced by our investments in compliance with Australian/New Zealand Standards.

Our clinical staff also hold registration for their particular clinical endorsement, such as our nurses being registered by the Australian Health Practitioner Regulation Agency (AHPRA).

About

The INS Group

The INS Group is dedicated to delivering quality services that support people in their home by providing In-Home and Mobile Personal Alarms Monitored 24/7 by Nurses and other Healthcare Professionals.

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